Terms of Service

By accessing or using Franz, you agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use Franz.

Franz is operated by Franz Health Ltd ("Franz", "we", "us", or "our"). These Terms govern your use of the Franz mobile app, web application, and any related services (collectively, the "Service").

You must be at least 16 years old to use Franz. By using the Service, you represent that you meet this requirement. If you are under 18, you confirm that a parent or legal guardian has reviewed and agreed to these Terms on your behalf.

You must create an account to use Franz. You agree to provide accurate information and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account.

You must notify us immediately at support@franz.health if you suspect unauthorised access to your account.

Franz offers a free trial followed by a paid subscription. Subscription pricing is displayed in the app before purchase. Charges are billed through the Apple App Store or Google Play Store ("App Store"), depending on your platform.

• Free trial. New users receive a 14-day free trial. If you cancel before the trial ends, you will not be charged.
• Renewal. Subscriptions automatically renew at the end of each billing period unless cancelled at least 24 hours before the renewal date.
• Cancellation. You can cancel your subscription at any time through your App Store account settings. Cancellation takes effect at the end of the current billing period.
• Refunds. Refund requests are handled by the App Store under their refund policies. We do not process refunds directly.

You may use Franz for your personal, non-commercial mental performance and wellbeing purposes. You agree not to:

• Use Franz for any unlawful purpose or in violation of any applicable laws
• Attempt to reverse-engineer, decompile, or extract source code from the Service
• Scrape, crawl, or harvest data from the Service by automated means
• Use the Service to transmit harmful, abusive, or harassing content
• Share your account credentials with others
• Attempt to circumvent subscription restrictions or payment mechanisms

Franz is a personal coaching and wellbeing tool, not a medical device or healthcare service. The content provided by Franz — including AI coaching responses, check-in prompts, and technique guides — is for informational and motivational purposes only. It does not constitute medical advice, diagnosis, or treatment.

If you are experiencing a mental health crisis, suicidal thoughts, or any medical emergency, please contact emergency services or a qualified healthcare professional immediately. In the UK, call 999. In the US, call 911 or 988 (Suicide & Crisis Lifeline).

Do not delay seeking professional help because of anything you read or hear through Franz.

You retain ownership of the content you input into Franz (check-in notes, coaching messages, etc.). By using Franz, you grant us a limited licence to process and store your content solely to provide the Service to you.

We do not use your personal check-in data to train AI models or sell it to third parties. See our Privacy Policy for details.

All intellectual property in the Franz Service — including the app, website, design, copy, logos, and underlying technology — is owned by or licensed to Franz Health Ltd. Nothing in these Terms grants you any rights to use our intellectual property except as necessary to use the Service.

The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components.

To the maximum extent permitted by law, Franz disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, Franz Health Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service.

Our total liability to you for any claim arising from these Terms or the Service shall not exceed the amount you paid to Franz in the 12 months preceding the claim.

You may delete your account at any time. We reserve the right to suspend or terminate your account if you violate these Terms or if we discontinue the Service.

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including Sections 7, 8, 9, and 10) will continue to apply.

We may update these Terms from time to time. If we make material changes, we will notify you by email or in-app notice at least 14 days before the changes take effect. Continued use of Franz after that date constitutes acceptance of the updated Terms.

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have questions about these Terms, contact us at support@franz.health.